Policies

PLANNING YOUR EVENT

At Saint Xavier University, our experienced staff is capable of creating the right menu and atmosphere for your event. Early planning for your event will enhance your experience. After identifying your special date, please contact the SXU Scheduling and Events Office at (773) 298-3041 to determine space availability on campus. After your reservation has been confirmed, please contact our Catering Office at 773-298-3268 for your food needs.

For Gilhooley's event, please contact Ana Gomez at 773-298-3268 or email at gomez@sxu.edu

Our professional catering staff will assist you with creating a memorable event. For this reason, we ask that you contact us a minimum of two weeks prior to your function.

CATERING GUARANTEES

Country House Catering guarantees to provide quality food and service. In order for us to provide you with the best possible service for your event we must be able to plan accordingly. A guaranteed number of guests must be provided no later than 3 business days prior to your event (not including the day of the event, weekends, and holidays). If it is necessary to increase your number of guest after the final guarantee, a 25% late fee will be added for the additional items. We will provide you with available options upon your increase to meet your planned menu. If your count decreases after the final guarantee your event will be billed for the original guaranteed number of guest.

A 25% late fee will apply to all orders placed less than 48 business hours.

If your catering experience at Saint Xavier University does not meet our customer’s expectations, we ask that you contact our Director -David Fussell at 773-298-3267 or email at dfuss25@yahoo.com. We will come up with a resolution within 24 hours.

CONFIRMATION/BILLING

A copy of the final arrangements and the necessary billing information will be sent to you. Please review all the information for your event: date, time of delivery, set-up, and food/beverage order. If we do not receive the signed confirmation, the preparation and billing will be based on the original reservation contract. Services may be paid by cash, check, credit card or by providing your Saint Xavier University account number.

Events not charged to a University account require 50% deposit of the guarantee and the final balance due 3 business days prior to your scheduled event. The menu prices include service for your event for 4 hours. Events lasting longer than 4 hours will be subject to additional staffing charges.

LATE ARRIVALS, CANCELLATIONS, AND NO SHOWS

If you need to cancel your plans, notice is required three (3) business days in advance of your event to help avoid charges for incurred expenses. Cancellations are to be made with the Catering Manager at 773-298-3268. In the event your group will be arriving later than scheduled, please notify the Catering Department as soon as possible. Cancellations made 24 hours or less prior to your event will be billed 50% of the authorized bill. Should it be necessary to cancel the day of the function, the event will be billed at full cost.

TAX EXEMPTION

Functions at Gilhooley's Grande Saloon requesting tax exemption must provide the necessary form and ID number before the time of the event. Events at Saint Xavier University's main campus do not require tax exemption forms.

DELIVERY CHARGES

There is no delivery fee for functions catered on SXU’s main campus. We will calculate a delivery charge into the event price for off-campus functions. Arrangements may also be made to pick up any order.

ENTRÉE SELECTION

A single entrée selection is recommended for all meal functions. If a second selection is necessary, the exact number of each entrée must be guaranteed 72 hours prior to the event. Special dietary requests can be accommodated with prior notice. Color-coded place cards must be used to indicate where/to whom the special meal is to be served.

LINEN SERVICE

Buffet tables for food, beverages, and bar services are dressed with linen compliments of Country House Catering. Linen is available for guest, registration, and meeting tables at a nominal charge. Specialty linen services include skirted panel and display tables and coverings for cocktail and cabaret tables. Any specialty linens or colors must be requested in advance. Note: specialty linens are rented from outside vendor.

LEFTOVERS

Due to Department of Health Regulations and Quality Assurance Policies, leftover food and beverages are not allowed to leave the event location after the event has ended. Guest are not permitted to take leftover food to go. Dining Services does not credit unused food and beverage items. All perishable food must be cleared by Catering Staff no longer than 3 hours from the scheduled serving time

PRICING

Prices on menus are subject to change without notice. Upon request, food and beverage prices can be quoted in writing sixty (60) days prior to the event.

A minimum order of $25.00 is required for all
Catering Orders (Monday – Friday)

A Minimum order of $200.00 is required for all Weekend
catering orders subject to approval from Catering Department.

Weekend events may be charged an additional fee. Please call the Catering Director for additional information.

A delivery fee of $25 will apply to orders under $100.00.

EXCLUSIVITY & FOOD WAIVERS

Saint Xavier University is contracted with Country House and has agreed to grant Country House the sole right to be the only food service provider on campus. Country House assumes all liability concerning food provided by Country House and partners with SXU to generate revenue for the University. Neither Country House or SXU is responsible for food brought to University by individuals.

Exception: In some instances outside caterers may be utilized, however Country House Dining Services reserves the right of first refusal for any catered event. A Food Waiver Request Form must be submitted through Country House Dining Services documenting the reason for the request. Each food waiver form must be accompanied by a Certificate of Liability Insurance, a current City of Chicago/State of Illinois Sanitation License and a signed copy of Guidelines for Food Service Request. Once an event has been waived by Country House Dining Services, the approved caterer will be responsible for providing all necessary supplies, equipment, and services needed for the event. Any supplies requested from Country House will incur additional expense.

CATERING WAIT SERVICES

All buffet and plated meals include adequate wait staff. Should you desire additional servers or for an event that attendants are not assigned, you will be billed $30.00 per hour per server. Bartender fee is $35.00/hour.

DISPOSABLE/CHINA SERVICE

The Catering Guide notes which type of dinnerware is included with menu items. Most selections are served on plastic ware. Several different kinds of disposables are available to match the look of your event. We can accommodate requests for China Service also. Please see Additional Services for more information.

A/V NEEDS

SXU Internal Events: Please contact Media Services to order equipment.

Non-SXU External Events: The Saint Xavier University Scheduling & Events Service Department must be notified of any special services such as: AV needs, electrical connections, staging, etc. The client will be charged at the prevailing rate. For information regarding fees, please contact the Scheduling and Event Services Department at 773-298-3041.

LIQUOR LAWS & SMOKING RESTRICTIONS

State liquor laws require all alcoholic beverages be purchased and dispensed by our trained personnel. Alcoholic beverages may not be brought in or removed from the premises. Tab bars are permitted on the main campus. No cash bars are allowed. Adherence to Saint Xavier University alcohol policies and local liquor laws will be strictly enforced.

Saint Xavier University is a non-smoking environment. Smoking is not permitted in any room, hallway, elevator, or restroom.

ON LINE ORDERING

All SXU internal events must be placed directly through our Catertrax web site, www.sxucatering.catertrax.com We strongly request all clients to go directly to the web site which is the most direct and efficient way of processing your order. Please use the note section to add any comments or special items.



Country House at Saint Xavier University
3700 w 103rd
Chicago , IL 60655
(773) 298-3268